PayPal Redeems Itself
PayPal has redeemed itself. Bill Quick of the Daily Pundit objected to having his account limited due to mentioning a beheading video. He didn't remove it. He wrote an e-mail complaining and refused to follow their appeals process and insisted he had not violated their terms of use policy. He received an apology from PayPal today. And a phone call.
With respect to the same limitation being placed on TalkLeft's account, I went a more Machiavellian route. I removed the offending link, to ensure I would be reinstated right away, which I was, and then withdrew my funds. I left for another day the question of whether to continue to use Paypal.
I didn't receive a phone call, but I did receive a survey to complete about the experience and how PayPal could better handle these situations in the future. It included a space for as long a comment as I wanted to make. I made a long one, complaining about PayPal's limiting the account before asking the account owner for an explanation or defense. That's due process...notice of the charges and an opportunity to be heard--before any punitive action is taken. But, I have to admit, I was reinstated within 18 hours of their initial action, which is fairly responsive.
Also, I agree with Bill Quick:
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