It didn't take long to discover what else they made off with: Two iPods, , my Flip mino videocamcorder, older cameras,some checkbooks and safety deposit box keys. They didn't take my passport, home office equipment or the older tvs and recorders. Or any valuables, except maybe a pair of earrings. Other than a few old fur coats I haven't worn in years, they didn't take any clothes. I think they didn't like my stuff, it was probably too dated. They did take my Tumi briefcase with my Bose headphones, but no other luggage.
They got into my backyard from the neighbors yard. I noticed when I left at 11:30 this morning that their garage door was open, but since they moved out a few weeks ago, I figured there was a realtor going through the house. But the home invaders (as they are now called, burglars apparently is an outmoded term) came in through their garage, hopped over their fence into my yard, smashed out the back door and went to town.
The TL kid came over, I called the owner of my house and he arranged for a 24 hour window/door service to come and clean up all the glass and board the door with unbreakable glass until tomorrow when they will replace the glass in the door. A mere $750.00. I've never seen so much glass, it was everywhere.
The guy replacing the door got freaked when I told him the Crime Scene police were on their way and didn't want anyone touching the door handle. He insisted I get him gloves because he's a convicted felon and didn't want his prints picked up. I happily obliged and told him no problem.
The Crime Scene police came and dusted for fingerprints all over. That was fun to watch, especially the powders with the strange colors.
I called the banks to freeze my bank accounts, went online and changed my credit card passwords, and am now gathering the serial numbers for all my stuff which undoubtedly will turn up at pawn shops soon. I hate that my laptop with all my files and personal info is in somebody's hands, and that they not only got my iPods but my Mac too, but at least they left a few desktops and external drives with backups.
All in all, not a great day, but since I've never been robbed before, it was pretty surreal, almost like I was watching a movie of it -- and especially strange to have so many police in my house.
The most unexpected response I got was from Comcast. Since the invaders also took one of my Comcast boxes/recorders, I figured Comcast could put an alert on the serial number so if someone tried to reactivate it, they would know it was stolen. Comcast told me to have my insurance company call them. I told them I wasn't insured and they said, "Well, then we'll be sending you a bill for the recorder."
So, how was your day?
Update: 11/14 1:30 pm: Comcast has redeemed itself. I got a call from corporate headquarters in Philadelphia this morning, they read this blog post. I was on the phone with the bank at the time so I asked to call back. Before I could connect with the person who called me, I got another call from Comcast locally apologizing for the information I was told last night. The representative said they have a blog outreach department and read blogs all the time to see what people's experiences are with Comcast, and then reach out to them. She said people aren't charged for burglaries or box losses if it's not their fault. They are going to check with the detective on my case to confirm I was robbed and check into the insurance issue and let me know for sure if I have to pay for the box just because I wasn't insured. Also, no one will be able to reactivate the box since they did link the serial number to a stolen alert. Pretty cool for such a big company to pay employees just to read blogs that reference them. The rep said they have a whole department that does just that.
Update: Comcast called back again to say they evaluated the facts of my case and my history with them and would not be charging me for the $450.00 cable box/dvd recorder that was stolen. So Comcast is firmly in my "good guy" category, and I am very impressed that they found out about this from reading TalkLeft and called me to see what they could do to make it better.