They don't know if it's the hardware (the server) or internal coding for the site. It usually happens on debate and primary nights and days like today when not only are there more visitors than normal, they stay on the site longer.
The average length of a site visit on TalkLeft has been over 6 minutes for some time. With 25,000 to 30, 000 unique visitors a day, and each one averaging 3 page views per visit, maybe that's too much to expect a server to bear.
But we added another server and the problems continued. Then we added 5 more gigs of memory to the server and the site still goes down. We're the only site on the server, it was new a year when we moved to it and it now has 6 gigabytes of memory
So, it's something else.
The site also tends to crash when comments top 200 on any given thread. Maybe it's too many people refreshing the page to see the new comments at the same time.
In any event, it's very frustrating.
It may be the server itself is bad. That's what we're going to check next.
Tonight at 11 pm ET, we're moving to a new server, again with 6 gigabytes of memory and we'll be the only site on it.
We'll be down for less than an hour while they do the move.
I hope this fixes the problem because between moderating offensive comments, dealing with site crashes and communicating with IT people who talk in a language I don't understand, this is more drama than I care to deal with on any given day.
Thanks to everyone who hung with us all day despite the glitches, and to those who contributed the past few days. (I did send out "thank you" emails to those who used paypal during one of the down periods today -- something I didn't do the past two times. Amazon will be next).
Okay, your turn. Any and all drama stories welcome.
And if your a tech person with any ideas what might be causing us to crash, I'd love to hear them. We're on Scoop, like Daily Kos and MyDD, not Wordpress or Movable Type.
And we'll be down around 11 pm ET for up to one hour.